Customer Care
Shipping
Shipping Location
The Athlete's Foot delivers Australia wide via StarTrack. We offer a Signature on Delivery with Authority to Leave delivery service. To guarantee safe arrival of your order from The Athlete's Foot, please specify a delivery address which will be manned during business hours as your delivery requires a signature upon arrival (PO Boxes and Locked Bags are NOT accepted as a delivery address) otherwise will we have authority to leave. If no one is present to sign for the parcel, and a safe place for the parcel is available, we'll leave it there so it's ready and waiting for you. If there is no safe place, we'll leave a card as we normally would. At The Athlete's Foot, we currently do NOT accept international orders.
Shipping Charges
The Athlete's Foot offers FREE SHIPPING for all orders above $150 . No matter your location in Australia or how many pairs you decide to purchase from us, delivery is absolutely FREE for orders over $150 (orders below $150.00 will attract a $10.00 shipping charge automatically added during the checkout process)
Dispatch Time
The Athlete's Foot offers you SAME DAY DISPATCH for ALL orders placed before 11AM, this is purely dependent on stock availability. There are often instances where a product you have ordered is not in stock therefore the same day dispatch cannot be met, however you will be notified and we will endeavour to have your order dispatched in a timely manner. All orders are expected to be dispatched within 24 hours. In the unlikely event that an item you ordered is unavailable, The Athlete's Foot will endeavour to notify you of any delay within 24 hours. All dispatch times exclude weekends, The Athlete's Foot operates Monday to Friday from 9am to 5pm AEDT.
Delivery Times
The Athlete's Foot aims to deliver your order within 1-3 business days for Metro orders and 4-7 business days for Rural orders made before 11am. Delivery times are estimated from the date of dispatch.
December Holidays - Shipping cut-off dates
Regional Areas - Monday 17th December
Metro (WA) - Wednesday 19th December
Metro (NSW/ACT/VIC/QLD/SA/TAS) - Thursday 20th December.
Tracking Your Order
From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service. To track your order log into your account and select 'Track my Order' tab on the left hand side.
You may also track your order here: startrack.com.au/
You may also track your order here: startrack.com.au/
GENERAL & ONLINE ENQURIES
customerservice@theathletesfoot.com.au 1800 954 491Mon to Friday 8.30am-5pm EST time
SHIPPING
Click Here to see all Delivery and Tracking information for New Zealand.
Need help?
Check out our HELP CENTRE Or CONTACT USMon to Friday, 9am-5pm AEST time
(Our hours may vary)